Premium Garments & Textile Manufacturer in UAE
Frequently Asked Questions (FAQs)
Delivery & Shipping
1. Do you deliver across the UAE?
Yes, we deliver to all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
2. How long does delivery take?
Standard delivery takes 1–3 working days within the UAE.
3. Do you offer same-day delivery?
Same-day delivery is available in selected areas (Dubai & Sharjah).
4. What are the delivery charges?
Delivery charges are AED
💳 Payment Methods
5. What payment methods do you accept?
We accept:
Cash on Delivery (COD)
Debit & Credit Cards
Apple Pay / Google Pay
Bank Transfer
6. Is Cash on Delivery available in all Emirates?
Yes, COD is available across the UAE.
🔁 Returns & Exchanges
7. What is your return policy?
You can return items within 7 days of delivery, provided they are unused and in original packaging.
8. Do you offer size exchange?
Yes, we offer size exchange subject to stock availability.
9. How long does the refund process take?
Refunds are processed within 5–7 working days after approval.
👕 Products & Sizing
10. How do I select the correct size?
Please refer to our detailed size chart available on each product page.
11. Are your products made from high-quality materials?
Yes, we use premium fabrics such as cotton, CVC, and polyester blends to ensure comfort and durability.
🏢 Bulk & Custom Orders
12. Do you accept bulk or corporate orders?
Yes, we accept bulk and wholesale orders across the UAE.
13. Do you provide custom logo printing or uniforms?
Yes, we offer customized uniforms and logo printing services for companies and organizations.
14. What is the minimum order quantity (MOQ) for customized orders?
MOQ depends on the product type. Please contact us for details.
🔐 Account & Support
15. Is my payment information secure?
Yes, all payments are processed through secure and encrypted payment gateways.
16. How can I contact customer support?
You can contact us via WhatsApp, email, or phone during our working hours
Privacy Policy,
www.primetradinguae.com website is owned by Prime trading, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by www.primetradinguae.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using www.primetradinguae.com website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the www.primetradinguae.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via asian.media10@gmail.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to asian.media10@gmail.com.
